If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. You won't be able to re-open the request once it's closed. Tip Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. What if the seller doesn't offer returns? Just go to the ResolutionCenter and let us know. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Simply print the label on normal paper and tape it to the package. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. If you are scared to start eBay because of the fear of returns, dont be. Add a message to the buyer explaining why the refund wasn't full. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. moment, Oh, Ship! You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Having an accurate listing description is so important, especially if you are selling used items like I am. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Do I need to pay extra for the eBay Money Back Guarantee? Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! If your item hasnt arrived, or isnt as described,let the seller know. You are sure the item wa. I'd really like another option. Its to protect myself from the buyer! They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Its always good to see where eBay stands with the case before you contact the buyer back. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. Returns happen. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. The seller has 3 business days to get back to you. I have reported the buyers, but I still have all 12 returns counting against me. Not to do partial returns Your email address will not be published. eBay Business Equipment Purchase Protection. And dont waste time taking packaging pictures If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. The buyer is responsible for return postage costs. Required fields are marked *. This is a good option for low-value items. How long should I give a seller to fix the problem before I contact eBay? Adding these each time has saved me many times when buyers have tried to get me to accept a return. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. Whether you need to accept the return depends on their reason for opening the return. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. What if an eBay buyer damaged an item and wants a refund? Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. The carrier will then go and pick up the damaged item and do its own investigation of the damage. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Get in the habit of getting information from your buyer for reasons they are returning. Buyers abusing "not as described" to force refund - PayPal Community See the Abusive buyer policy for more examples of activity that we don't allow. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. We've outlined your response optionsbelow. 2. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. Another measure to cover yourself in the rare instance you get a return request. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. This is something I have saved as a document and I just copy and paste it into all of my listings. When I have photographs of how I shipped my item, I will have those as proof. Ifyou use an eBay returns label, tracking details areautomatically uploaded. nirE troP ,naM fo elsI. Say something like: There is a scratch on the back, please see photo #9 for details. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. eBay Buyer Protection for Buyers 09:32 AM You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Report the buyer when you issue the refund through the eBay returns flow 3. eBay will review your case and get back to you within 48 hours. Select your reason for the return and enter a comment about why you're returning it. You do not have to offer returns or refunds on your items either. This may sound like overkill to you, but stay with me while I explain! The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. Do not give a refund without getting the item back! If the buyer is responsible, choose your return address from the dropdown menu. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Covers your purchase price plus original shipping on virtually all items. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. 01-08-2020 On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Carefully check the returned item before issuing a refund. How long should I give a seller to fix the problem before I contact eBay? You know its interesting that the post I read before yours says Youll receive the return shipping label credit on your monthly invoice. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. You'll receive the return shipping label credit on your monthly invoice. You can choose to add a message to the buyer. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Tip Read the complete details about the eBay Money Back Guarantee. You'll also be responsible for covering return shipping costs. 01-08-2020 Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . You can't deduct the original shipping cost from any refund amount. Enter a return merchandise authorization number, if you use them. Couldn't tell you if it helps but it doesn't hurt. Its very, very important to take photographs for your records both using freight and Fedex and UPS. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. SelectExamples of alternative shipping arrangements below for more information. What if the seller doesn't offer returns? Seller won't give refund for damaged item - any recourse? : r/Ebay - reddit It may only be used to recoup losses when an item is returned used or damaged. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. Too many of those and their returns ability will be hindered. This is obviously not how I shipped it out and was damaged in shipping. If they are rude or threatening to you, do not retaliate. 01-08-2020 The unofficial eBay subreddit. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. Make a point to take action on your listings to avoid unwanted returns. Received a damaged item with a missing part. The criteria for Top Rated Seller is here: Top Rated Seller Program. Many buyers only make purchases from sellers that offer a returns policy. We'll review your case and contact you within 48 hours. Time to research other selling websites, I guess. If you've sold on ebay long enough you've had this happen. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Their listing states they do not accept returns. NOTICE: 3D glasses are all different and must have a compatible TV set to work. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. We protect ourselves! Who pays for return postage for a "not as descibed item" - eBay ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. But the seller should communicate with you. Read theSeller protections policyto find out how to qualify to issue partial refunds. You can go to the Resolution Center and contact the seller. This is a win win for both of us. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Being faced with a return request can be very intimidating. Check out our FREE intro Workshop! I also had a listing that was marked as parts only returned as defective? Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. 11:34 AM eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. Read the complete details about the eBay Money Back Guarantee. This months episode of the eBay Seller Spotlight podcast is live! You don't accept returns in your policy, and the buyer changed their mind about a purchase. SWITZERLAND TO FRANCE 70r RATE ON COVER 1855 | eBay 01:47 PM. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. You can chat with other sellers about anything to do with running a business on eBay. Copyright 1995-2023 eBay Inc. All Rights Reserved. Many eBay sellers accept returns if you've changed your mind. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. I grew up in Central Florida and have lived here my whole life. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Let the seller know how they can help resolve the problem. If you want the items back before refunding, I'd accept the return and send them a shipping label. Something went wrong. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. Seller with 11000 feedback. Tip Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. He tried to re-tie it down with new straps and put in a request for a refund. I first contact the buyer and find out what is wrong with the item. The seller covers the cost of the return. I cant make the buyer read it! But it is. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? Copyright 1995-2023 eBay Inc. All Rights Reserved. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. In some cases, your response options may differ. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) It covers purchases paid with PayPal and most other electronic payment methods. We all agreed to abide by eBays terms and polices as set forth in the User Agreement. The seller was not accurate and now the seller or ebay wants to give me my money or item. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns.